Phone Consultations
Primary care clinician telephone consultation with child mental health specialists.
How It Works
- Provider-to-provider consultation line; not intended for use by parents
- Monday – Friday, 9am – 5pm (except major federal holidays)
- Calls are answered within 30 minutes or less
- Phones staffed at all times by a team of mental health specialists (psychiatrist, psychologist, or social worker and care coordinator)
- Open to any pediatric primary care provider working in or providing care to youth in DC
- Providers can call about any issue about the mental health of the youth (0–21 years) or their caregiver regardless of family insurance status
- Primary care providers can complete a consultation request form to request a specific callback time
- Calls will be triaged to the appropriate PTW PMHI clinician if needed
- PCPs should receive a written summary of the call within 2 business days
Calls can be processed faster when providers have the following information available:
1.Provider information — NPI #, call back number
2.Child information — name, DOB, insurance, zip code (if seeking resources)
3.Reason for the call
4.Relevant background information about the case
Calls can also be processed faster once providers are enrolled in PTW PMHI.